Refund Policy

30-day money-back guarantee

You can request a full refund within 30 days of any WhatSnap charge, including your first subscription payment or a renewal. We do not require a reason.

How to request a refund

• Go to paddle.net and enter the email address you used at checkout, or
• Message us on the support page and we will arrange it with Paddle for you.

Refunds are returned to the original payment method. Paddle typically completes them within 3 to 10 business days, depending on your bank.

Cancelling instead of refunding

Cancelling stops future charges. Open your account and choose Manage membership. You keep full access until the end of the period you have already paid for. Cancelling does not automatically issue a refund, so ask for one if you want your last payment back.

Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, so refunds appear on your statement from Paddle.

Your statutory rights

This guarantee is offered in addition to your rights under consumer law, including any statutory right of withdrawal available to consumers in the UK, EEA, and other regions. Nothing here limits those rights.