Privacy Policy

Who operates DeepAnn

DeepAnn is operated by the DeepAnn operator (“we”, “us”). We are the data controller for the personal data described below. Contact us any time through our support page.

Photos and camera access

DeepAnn only opens your camera after your browser grants permission, and only on the scan screen. Nothing is recorded continuously. On a computer with enough memory, identification can run inside your own browser. Mobile identification, Deep Analyze and follow-up questions use cloud AI. The photo you analyze may be sent over an encrypted connection to our analysis service and an AI provider for processing.

• Ordinary analysis does not save your photo in DeepAnn application storage. Processing providers may handle data under their own retention and privacy policies; we do not promise that all processing stays on your device.
• Only the resized image needed for the answer is sent, never your camera feed and never your location coordinates.
• When you consent and choose Save, your photo and result are saved in your browser’s storage. Saved camera history stays locally unless you choose to share it. Clearing recent scans or browser data removes it; your browser may also clear local storage.
• DeepAnn does not attempt to identify individual people, and we ask you not to use it for that.

Account and usage data

We collect the minimum needed to run accounts, delivery and billing:

• Email address and authentication identifiers, including Google sign-in identifiers.
• Your subscription status and renewal dates.
• Payment and subscription identifiers returned by our payment provider.
• Anything you write to us through the support form.
• Standard server logs, including IP address, used for security, reliability and fair-use rate limiting of our cloud delivery.

We use this data to provide accounts, delivery, and billing; to keep DeepAnn secure and prevent abuse; and to meet legal requirements such as tax and accounting rules.

Who we share data with

• Paddle.com Market Ltd is our reseller and Merchant of Record. Paddle processes payments, billing, and taxes. We never see or store your card details.
• Our hosting provider supplies the database, sign-in, private file storage, and hosting used for accounts and Smart Snap delivery.
• AI processing providers receive images and questions when cloud analysis is used.
• Professional advisers and authorities where the law requires it.

Cloud analysis sends images securely to an AI provider. Some providers may process data outside your country; their processing and retention terms apply alongside this policy.

How long we keep data

Account records are kept while your account exists and for a short period afterwards, then deleted or anonymised. Support messages are kept for up to 24 months. Billing records are retained by Paddle for the period tax law requires. Scan history lives only in your browser until you clear it. Smart Snaps are deleted as described below.

Smart Snaps you send

Smart Snap delivery also uses the cloud. When you explicitly send a Smart Snap, we upload that photo, the short understanding shown with it, and any note you add, into private storage so the person you send it to can receive it. The link you share contains a long random token and the page it opens is marked so search engines do not index it.

Smart Snaps can be opened once. The recipient has to tap Open; the photo is then handed to their browser and our copy of the file and its record is deleted immediately. Anyone opening the same link afterwards is told it has already been viewed. A Smart Snap that is never opened expires after 7 days and is deleted.

Please still treat the link as the key until it is opened: whoever holds it first can view that Smart Snap. The photo is transferred over an encrypted connection and held in private storage, but it is not end-to-end encrypted, so in that short window we are technically able to access it. Only send Smart Snaps you are happy for the recipient to see.

Location

Location is optional and off unless you ask for it. We never request it when you first open DeepAnn, and nothing stops working if you refuse it. If you tap “Use location to improve this result”, your browser asks your permission, and we turn the coordinates into a rough place name (about a one-kilometre area) to give the analysis some context. We do not store your coordinates, put them in links, or record them in our usage statistics, and we never track you in the background or keep a location history.

Smart Snaps do not include location unless you switch on “Include location” before sending. When you do, the person receiving it sees only the rough place name, not exact coordinates.

Your rights

Depending on where you live, you can request access to your data, correction, deletion, restriction, portability, or object to processing, and you can withdraw consent where we rely on it. Write to us through the support page and we will respond within one month. If you are in the UK or EEA you may also complain to your local data protection authority.

Children

DeepAnn is not intended for children under 13 (or the minimum age of digital consent where you live). We do not knowingly collect data from children. If you believe a child has created an account, contact us and we will delete it.

Security

Data is encrypted while it travels, and access to our systems is restricted. Account data is kept separate so one account cannot read another account’s information. No system is perfectly secure, but we take practical steps to protect your information.

Cookies and local storage

We use only essential storage: a sign-in session cookie/token, a dismissal flag for the install banner, and your local scan history. There are no advertising trackers or third-party analytics services on this site. Clearing site data removes all of it.

Product analytics

We record minimal first-party product events in our own database so we can understand which features are used and whether they work: for example that a scan was started, succeeded or failed, which broad category was identified, which action button was tapped, and when pricing or checkout was opened. Each event stores an event name, an optional category or action label, a timestamp, and your account ID where you are signed in.

These events never include your submitted photos, extracted document text, the wording of your follow-up questions, your email address, or any other scan content. We do not use a third-party analytics or advertising SDK, and this data is not sold or shared for marketing.